1. Introduction - who owns the store and where the business is conducted
The online store "4Hawks.com" conducts wholesale and retail sales of offered goods via the Internet.
Information about the products is posted on the website http://www.4Hawks.com
The online store 4Hawks.com is owned by the company:
4Hawks Sp. z o.o.
Polna 1 Street
52-116 Iwiny, Poland
NIP: PL8961563375
Regon: 367047922
KRS: 0000673350
Contact information:
Phone: +48-577667761 (Mon-Fri 8:00 - 16:00)
e-mail: Sales@4hawks.com
Mail order sales of orders placed in the 4Hawks.com online store are carried out from the warehouse of 4Hawks Sp. z o.o. located at:
4Hawks Sp. z o.o.
Polna 1 Street
52-116 Iwiny, Poland
2 Parties to the transaction
The party making purchases through the Online Store is a natural person with full legal capacity or an entrepreneur (hereinafter referred to as the "Customer").
The party making sales through the Online Store is 4Hawks Sp. z o.o (hereinafter referred to as "Seller").
3. personal data and data protection (compliance with PDPA) / Privacy Policy
3.1 The administrator of the personal data of customers registered in the database of the Online Store is its owner, the company 4Hawks sp. z o.o. (details in point 1).
By personal data is meant all information provided by the Customer during registration, in particular: name and surname, home/shipping address, e-mail address, telephone number and, in the case of companies, also NIP number.
3.2 Compliance with the rules of personal data protection in the online store 4Hawks.com and the company 4Hawks Sp. z o.o., is supervised by a specially designated person for this purpose (Data Protection Officer), who can be contacted at Office@4Hawks.com or by sending correspondence to the registered office address of 4Hawks Sp. z o.o. (with the notation "IOD").
3.3 The processing of personal data of registered Customers is carried out for the purpose of executing the purchase/sales contract concluded off-premises, in accordance with these Rules and Regulations, as well as others required by applicable regulations (e.g., preparation of tax documentation, handling of the complaint process or returns of goods). Responsibility and costs incurred for the possible consequences of providing false information about personal data shall fall on the Customer.
3.4 With the additional consent of the registered Customer, the data may also be processed for marketing purposes, including for sending commercial information electronically, through the provided e-mail address and/or telephone number.
3.5 The consent referred to in para. 3.4 may be withdrawn at any time by sending information to Office@4Hawks.com or by cancelling the subscription in the Customer panel.
3.6 Providing personal data during the registration process is voluntary, however, their correctness and consent to their processing are necessary for the purposes of order processing and after-sales service.
3.7 As part of order processing and fulfillment, personal data of registered Customers will be disclosed to third parties providing services to 4Hawks Ltd.
These will be entities belonging to the following categories:
- Company(s) providing transportation services, delivering ordered goods to the address indicated by the registered Customer.
- Financial institutions (bank or banks) intermediating or providing a loan for the purchase of goods in our store (applies only to Customers making installment purchases).
- In the case of companies and Customers choosing an invoice as a form of confirmation of purchase, to the accounting office providing accounting services to 4Hawks Ltd.
3.8 The entities indicated in item. 3.7, will be required to apply appropriate security measures and to process personal data only for the purposes indicated by 4Hawks Sp. z o.o.
3.9 The Customer has the right to access his/her personal data, to correct it, to object to its processing, to request its deletion or its transfer. At any time, the Customer also has the right to lodge a complaint to the supervisory authority (GIODO or its legal successor).
More information on the scope of personal data protection and privacy policy of 4Hawks Ltd. is available in the "Privacy Policy" tab on the main page of the store.
4 Products
Despite the fact that in order to ensure the highest fidelity of information on the availability of the product, the website is updated several times a day, due to the natural turnover of goods, it may happen that the product at the time of order will be unavailable. In this case, the customer will be informed as soon as possible about the shortage and possible date of next delivery. In the event of a possible change in the prices of products after they are reintroduced to the offer, the Seller undertakes to inform the Customer immediately. If the new price is not accepted, the order for a specific product will not be processed.
If the unavailability of all or part of the goods covered by the order is detected, the Seller will immediately notify the Customer of this fact. In the case of prior payment for the order by the Customer and the Customer's unwillingness to partially fulfill the order, the Seller will refund the entire amount of money received from the Customer and the order will be canceled.
In the case of promotional sales and sales for which a limited number of goods is intended, order processing will be carried out in the order in which confirmed orders for these goods are received, until the stocks covered by this form of sale are exhausted.
5 Prices
The prices of goods offered on the 4Hawks.com store are expressed in net prices and do not include VAT.
The price of the Product does not include charges for delivery of the product to the Customer. Transportation costs (if any), are described in sec. 8.1.1. of these Regulations.
Prices appearing on the website of the store 4Hawks.com, as well as descriptions of goods are only commercial information, and not an offer within the meaning of the Civil Code. The price listed next to each good is valid until its stock is exhausted.
The Seller reserves the right to change prices of goods on offer in the Store, to introduce new goods to the offer, to carry out and cancel promotional actions on the pages of the Store or to introduce changes in them.
End customers purchasing from the territory of the European Union, after placing an order, will be required to additionally cover the VAT due (according to the rate appropriate for the member country) in the amount of:
Rate 16% - Luxembourg (LU)
Rate of 18% - Malta (MT)
Rate of 19% - Cyprus (CY), Germany (DE), Romania (RO)
Rate of 20% - Austria (AT), Bulgaria (BG), Estonia (EE), France (FR), Slovakia (SK)
Rate of 21% - Belgium (BE), Czech Republic (CZ), Spain (ES), Netherlands (NL), Lithuania (LT), Latvia (LV)
22% rate - Slovenia (SI), Italy (IT)
Rate 23% - Ireland (IE), Poland (PL), Portugal (PT)
Rate 24% - Finland (FI), Greece (EL)
Rate of 25% - Croatia (HR), Denmark (DK), Sweden (SE)
Rate of 27% - Hungary (HU)
The store's staff will contact the customer after the order is placed in order to arrange the form of making an additional payment for the resulting VAT.
Institutional Customers and Customers doing business within the European Union and at the same time having a registered and active Tax Identification Number (Vat Reg. No.) in the VIES system, will receive an invoice for intra-Community purchase of goods with 0% VAT rate as a proof of purchase.
End customers, institutional customers and business customers purchasing from outside the European Union, receive an export invoice with a 0% VAT rate as proof of purchase. In this case, it is necessary to carry out the export procedure outside the European Union, as well as the import procedure in the destination country. The costs of taxes, duties, if any, and carrying out the export procedure at the EU Customs Office, as well as the costs of carrying out the import procedures at the Customs Office in the destination country, are included in the transportation costs shown at the order summary. The costs of customs duties and taxes (if any) arising during import clearance in the destination country are covered individually by the customer.
As a VAT payer, 4Hawks Sp. z o.o. issues VAT invoices for all goods sold.
The form of payment should be specified by the customer when placing an order.
6 Placing and processing of orders
Orders are accepted by the 4Hawks.com online store after registering an individual customer account in the store's database. It is also possible to place an order by phone or e-mail, without registering a Customer account in the online store.
The seller in some cases may ask the customer to confirm the order placement. Orders whose confirmation cannot be obtained within 5 working days will not be realized.
The Seller reserves the right not to process orders that raise reasonable doubts.
Order processing time is from 1 to 3 working days, unless other arrangements regarding the delivery date are made in contact with the Customer during processing.
If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - the lead time is calculated from the date of crediting the Seller's bank account.
In case of circumstances that may cause a change in the delivery date, the Seller undertakes to immediately inform the Customer about it. If the Customer orders goods that are not available in stock, then the execution of his order will take place after replenishment of the stock.
7 Payment
As a VAT payer, 4Hawks Sp. z o.o. issues named invoices (the default form of proof of purchase attached to the sold goods) or VAT invoices (at the express request of the Customer) for all sold goods.
The Customer is obliged to inform the Seller about the possible desire to receive a VAT invoice as proof of purchase at the time of placing the order.
The form of payment should be specified by the Customer when placing the order.
Payment for the ordered goods can be made in one of the following ways:
- Payment "cash on delivery" - paid in cash to the courier at the time of delivery of the goods or at the parcel machine when collecting the shipment (only for shipments within the territory of Poland)
- Electronic payment - via Paynow, Paypal, BLIK, fast bank e-transfer or other digital forms of payment available from the electronic payment panel at the time of finalizing the order.
- Electronic payment - by credit cards:
Visa
Visa Electron
Mastercard
MasterCard Electronic
Maestro
- Payment by bank transfer in the form of prepayment - by bank transfer or postal order to the account of the store "4Hawks.com" (of the company 4Hawks Ltd.) before processing the order:
Bank accounts (mBank):
PLN payments: PL21 1140 1140 0000 4802 1800 1001
Payments in EUR: PL91 1140 1140 0000 4802 1800 1002
Payments in USD: pl64 1140 1140 0000 4802 1800 1003
Company name: 4Hawks Sp. z o.o.
Company address: 1 Polna St., 52-116 Iwiny, Poland
SWIFT/BIC code: BREXPLPWMBK
Bank name: mBank S.A. Formerly BRE BANK S.A. (Retail Banking) Łódź
Bank address: Post Office box 2108, 90-959 Łódź 2
In the case of choosing a form of payment on a prepayment basis (Electronic Payments, Bank Transfer), the Customer is obliged to pay within 14 days of placing an order. After this deadline, in case of non-payment, the order will be canceled.
The online payment service provider for card payments is Autopay S.A.
8 Delivery and collection of goods
The method of delivery and form of payment for transportation costs should be specified by the Customer when placing an order.
8.1 Available forms of delivery or collection of goods
The store defines two forms of delivery and collection of goods: "Consignment" and "Personal pick-up at the stationary store". If there is a courier fee for delivery to the address specified by the Customer, the cost is paid by the Customer.
8.1.1 Orders made by mail order
Shipments are delivered to Customers via one of the cooperating courier companies: DPD, InPost, UPS, FedEx.
The cost of shipment, depending on the selected carrier and form of payment is respectively:
- For domestic shipments delivered by DPD, regardless of the selected form of payment for the order - $2.49 including VAT. If you place an order for an amount greater than the equivalent of USD 100 - DPD domestic shipping costs are covered by 4Hawks.com store.
- For domestic shipments delivered to parcel machines by InPost, regardless of the selected form of payment for the order - 2,49 USD including VAT. If you place an order for an amount greater than USD 100 - InPost domestic shipping costs are covered by 4Hawks.com store
NOTE: When placing an order with the choice of transport via InPost - customers are asked to indicate the selected parcel machine to which they wish the order to be delivered. If no parcel machine is selected, the store staff will attempt to contact the customer to determine the address of the parcel machine to which the shipment will then be delivered.
- For international shipments, the cost of transportation is calculated directly during the finalization of the order. The cost will be calculated and presented to the Customer for approval based on: the country of destination (delivery), weight and dimensions of the shipment, as well as the possible need for customs procedures.
All shipments made by the 4Hawks.com store are insured against damage in transit. If at the time of receipt of the consignment its physical condition is questionable, the packaging or the goods themselves are damaged or bear signs of interference with its contents by third parties, you should refuse to accept the consignment and, still in the presence of the courier, draw up a protocol of damage to the consignment and then report this fact to the store staff.
If the goods are picked up on behalf of the orderer by a third party designated by the orderer, the orderer should inform the third party about the conditions of receipt of the shipment.
8.1.2 Orders collected in person by the customer
Customers placing orders also have the option of collecting the ordered goods in person at the headquarters of 4Hawks Ltd. Once the order is completed and ready for pickup, the Customer is notified that the goods are ready for pickup by email or telephone.
9 Returns, complaints and service
We are convinced of the highest quality of the products we offer, however, for the sake of your complete satisfaction with purchases in our store, we offer full assistance in case you wish to return the purchased goods, the need arises to provide service or make a complaint.
9.1 - Withdrawal from the contract when purchasing off-premises:
In accordance with the Law on Protection of Consumer Rights of May 30, 2014, as amended, in the case of conclusion of a contract of purchase/sale off-premises, the Customer has the right to withdraw from the contract, without giving reasons, by making a statement to that effect in writing within 14 calendar days starting from the date of conclusion of the contract. In this case, the Goods must be delivered to the Store together with a proof of purchase (invoice) and a statement of withdrawal from the contract, which must also include:
Customer's first and last name
Customer's address
Order number
Data necessary for bank transfer (account number, account holder details)
Contact information (telephone number, e-mail address)
Sample withdrawal form (download here)
Terms for returning goods:
The returned merchandise must have been of full quality, must not bear any traces of use, should be packaged in its original, intact packaging, and should include all accessories and add-ons present.
If the Buyer decides to return all of the products ordered in one order, the Buyer will also be reimbursed for the shipping costs incurred. If the Buyer returns only part of the products ordered within one order, only the equivalent of the returned products will be refunded.
The refund transfer, provided that the above conditions are met, will be made within a maximum of 14 days. The seller shall refund the payment using the same method of payment used by the consumer, unless the consumer has expressly agreed to a different method of return that does not incur any costs for him.
In case of violation of any of the above conditions for withdrawal from the contract or return of the goods, the shipment will be sent back to the customer at his expense.
In the case of withdrawal from the contract with an off-premises purchase, the Customer shall bear the full cost of sending back the goods.
The store does not accept shipments sent "cash on delivery".
9.2 - Complaints
In case of detecting an irregularity in the operation or a defect of the purchased product, in accordance with the applicable regulations, the customer has the right to file a complaint.
In order for the store to initiate complaint procedures, even before sending the advertised goods to our service, customers are asked to log in to their customer panel on the store's website and then by clicking the "Submit a complaint" option - to send a complaint report.
The application form will ask the customer to indicate the order number in which the advertised product was located, and also in the field "Description of the application" will allow you to accurately describe the product defect and the circumstances under which it occurred.
Our service dept., within the shortest possible time needed for the initial diagnosis of the problem (but not longer than within 14 days), will contact the customer sending further instructions on how to proceed.
In the event that the handling of the complaint case involves sending the product back to our service, you will be able to send it to one of the two addresses of the store:
4Hawks Service Dept.
Polna 1
52-116 Iwiny, Poland
In any case of sending the product back to our service, the proof (or copy) of purchase must be attached along with the returned goods.
If the validity of the complaint is acknowledged, the Customer is informed of the resolution procedure and the time required to complete the complaint process. The cost of sending the product back to the Customer in this case is borne by the Seller, who will reimburse the Customer the equivalent of the cheapest courier fee available on the market.
If the complaint claims are rejected, the Customer is offered possible solutions and the use of post-warranty service. In the case of an unfounded complaint, the cost of possible return of the product to the service, as well as back, from the service to the Customer - shall be borne by the Customer.
Items in which the Customer has made his own interference in the construction or modification, as well as items worn out in a natural way, mechanically damaged or in which the defect was caused by improper use, negligence or excessive dirt, are not subject to complaint. The seller shall be liable to the customer only for manufacturing defects of the product.
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